Shipping & Returns 

Shipping Policy

You will receive the confirmation of your order and shipping details through email or Instagram DM. 

All pieces posted on the website will be processed, properly packed, and shipped within a week.

You may choose to ship your order via Lalamove, Grab or Mr. Speedy. Due to COVID-19, I won't be accepting personal pick-ups of order(s).

Return & refund Policy

All sales are final. Replacements or refund is only accepted on a case by case basis. If the product broke during the shipping process please message me immediately on Instagram @andy.studioph with your order number and photos of the damaged pieces.

 

For any other concerns regarding your orders please hit me up on Instagram or send an email. I'd be happy to assist you :)

DISCLAIMER

ALL of the pieces are handcrafted and hand-painted by me in my pottery and design home studio.

There are minimal differences in colors compared to the photos posted as well as slight imperfections on the piece(s) but I can assure you that it won't affect the quality and functionality of the product.

The products are all food-safe and microwave-safe but I recommend not to heat up the ceramic piece more than 2 minutes to avoid any damage.

The safest way to clean and maintain your ceramic pieces is to hand wash them using soap and water to avoid chipping or abrasion on the underglaze/glaze.