FREQUENTLY ASKED QUESTIONS.

DO YOU ACCEPT CUSTOM-MADE PIECES OR PRE-ORDERS?

As of now, I'm not accepting custom-made piece(s) or pre-orders of present designs. However, I will be posting details on this matter on my Instagram Account as soon as I'm ready to accept limited slots for pre-orders

HOW DO I CLEAN MY CERAMIC PIECE(S)?

I recommend to carefully hand wash all ceramic pieces with soap and water to avoid the underglaze/glaze from chipping or abrasion

IS MY CERAMIC PIECE FOOD SAFE?

YES, all dinnerware pieces are made using food-safe glazes.

DO YOU OFFER REPLACEMENTS OR REFUND?

Unfortunately, replacements or refund is only accepted on a case by case basis. 

If the product broke during the shipping process please message me immediately on Instagram @andy.studioph with your order number and photos of the damaged pieces.

 

For any other concerns regarding your orders please hit me up on Instagram or send an email. I'd be happy to assist you :)

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